After years of complaints, Nintendo will now fix faulty Joy-Con controllers for its Switch console for free.
Japan gamble The company has been criticized for glitches shortly after the system launched in 2017 Analog sticks record movement when not in use.
It’s called “Joy-Con drift,” and it affects players when the controller is attached to the console in handheld mode, as well as when it’s being used wirelessly.
The problem even affects the Switch Lite, which is a smaller all-in-one PC with built-in control inputs.
nintendo It has been insisting the problem isn’t widespread, but has been offering free out-of-warranty repairs to U.S. customers since 2019 following negative media coverage.
The policy has now been extended to the UK and most of Europe.
The updated support page reads: “Nintendo prides itself on creating high-quality and durable products, and is constantly improving them.
“Therefore, until further notice, Nintendo is offering customers who have purchased the corresponding products European Economic AreaUK, and Switzerland Official Nintendo Repair Centers will perform joystick-related Reaction Syndrome repairs for free. “
‘Short-term fix’ needs more publicity
The European Consumer Organization (BEUC), which lodged a formal complaint with the EU over the issue in 2021, welcomed the proposal but said it was a “short-term solution”.
“Nintendo can still sell the console with potential bugs,” said associate director Ursula Pachl.
UK consumer champion Which? also called on Nintendo to do more advocacy work.
Rocio Concha, which one? The head of policy and advocacy said that over the years many customers had bought a potentially expensive alternative – a pair of Joy-Cons that retail for £59.99.
“In addition to free repairs, Nintendo needs to commit to reimbursement, refunds or replacements for any consumers affected by this issue since the console’s launch, and publicize this program so consumers know they can get support,” he said.
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Nintendo is preparing to release one of the most anticipated games of the year next month.
The Legend of Zelda: Tear of Kingdoms is coming to Switch on May 12 and is expected to drive another surge in sales for the popular console, which has shipped more than 122 million units.
It is the third best-selling console of all time.